Here are the answers to some of the most frequently asked questions by our clients.
If you have another question that is not listed here please call us at (508) 499-9386. Thank you!
1.) How do I book your services?
Once you confirm with our office that your requested date is available, a customer service rep. will ask you for basic information to complete party agreement. Once the document is completed, we will email it to you. Please review the party agreement as soon as you receive it. Upon your review, please sign it and return 1 copy of the party agreement along with your deposit of 50% to confirm you date. The other copy is for your records. Please note: NO party/event is confirmed until a party agreement has been signed & received along w/the deposit. When you sign your agreement, you are agreeing to adhere not only to the terms & conditions printed on your agreement but also to those listed here on this FAQ page. No exceptions!
2.) When is my balance due?
Once your party or event is confirmed with a signed contract & deposit, your remaining balance is due 1 week prior to the party. If your party falls on a weekend, the final payment is due the Thursday before by 3 pm EST. We apologize but for the safety our entertainers, they are NOT permitted to collect money when they arrive to your event!
3.) Can I cancel?
Cancellations (14) days or less prior to the event will result in forfeiture of the deposit. Cancellations made (15) or more days prior to the event may use the deposit towards a new party date within 6 months from the original scheduled date. Any party canceled within 72 hours or less prior to the event will be charged the full amount of the party. Exception: In cases of severe weather drastically affecting the event, the party may be moved to a different date (within a 6 month period) based on availability.
4.) How do you accept payments?
Service fees are payable only by credit card or money order. Personal checks are not accepted! Business checks are accepted but must be received at least 7 business days prior to your event.
5.) Can you accommodate my last minute service request?
In most cases our events are booked months in advance. However, we will make every attempt to provide you with entertainment & party services. Should we be able to accommodate your request, you may be charged up to a $150 convenience fee as our daily performance itinerary may have to be adjusted to accommodate your request. This only applies to parties & events that fall within 7 days or less.
6.) Do you charge a gratuity?
Parties by John John is pleased to: 1) offer you the lowest rates around 2) offer you so much more for than the others and 3) offer you kid-friendly professional & quality entertainers. Therefore, although it is not mandatory we do ask that you would be so kind to tip your entertainer for a job well done. If you're not certain what to tip, for your convenience, comparable gratuity amounts are $25-40 per entertainer for private/smaller parties and $50-100 per entertainer for corporate/community/large events. If you plan to tip your entertainer, we kindly request that your cash gratuity be placed in an envelope and readily available for the entertainer upon their exit.
7.) What happens if I forget to make my final payment by the due date?
Your event will automatically be canceled in our reservation system if a final payment is not inputted by your calculated due date. All deposits will be lost as NO refunds of ANY kind will be issued for parties & events which are canceled due to non-payments. NO EXCEPTIONS! However, if you would still like to continue with your event, you will be assessed a $49 late fee in addition to your contract re-booking fee of up to 75% of your original order total in addition to the amount of the final payment that was missed. Please note this is based upon availability as we sometimes have a booking waiting list. Once a reservation is canceled in our system due to non-payment any client on our waiting lists can be booked in that now available time slot If we are still available to accommodate your request and you would like to rebook, the aforementioned fees are due immediately.
8.) My party or event falls on a holiday. Would you be able to provide services?
Yes! However, just as companies compensate their employees higher pay rates for holidays, Parties by John John is no different. To pull our dedicated entertainers away from their families on holidays requires that they be compensated well. Therefore, please note that a premium service rate of $100-$175 per hr. may be added to the base service fee for any/all parties and/or events taking place on a holiday or for bookings that occur outside of our normal schedule.
9.) What if the travel time is longer than the requested service time?
We will not travel for an hour and a half to perform for just an hour. The time of travel must be equivalent to the time of service. If it takes us 2 hours to get there, we must be booked for a minimum of at least 2 hours, etc.
10.) Speaking of travel, do you charge travel fees?
The more time we spend on the road getting to and from parties & events is time that we cannot spend doing what we love, providing smiles & giggles. Therefore, our entertainers are compensated minimally for travel time & gas expenditures. A minimal travel fee of $1.75/mile will be assessed for all jobs. This fee is calculated based on 1 way mileage to your event location from our base in Brockton, MA. (Zip code: 02301)
11.) What if I need to revise my agreement once my event is confirmed?
Revisions of any kind will result in a convenience change fee + the cost(s) of the services/products based upon availability (if applicable). The fee can range from $25-$250 depending on the request and/or if an additional staffer may need to be hired to accommodate the change.
12.) Why do you charge more for corporate/community events and large parties/events than you do a regular birthday party for the exact same service(s)?
At Parties by John John, no matter what service you book, you are booking an entertainer. If you hire a balloon twister, they will not only twist balloons but entertain, interact & engage all of your guests. As entertainers we strive to live up to our titles and do just that... ENTERTAIN! We always have a trick or two up our sleeve, some hilarious comedy, crazy clown antics, gags & more ready to make sure everyone at your event has an amazing time from the youngest to the young at heart. With that being said, as a performer you must know how to work the room/crowd and command an audience. This takes lots of skill & professionalism. Therefore, the larger your event is our entertainers have to work twice as hard as they would if it were a small home party. We do this to ensure our entertainers will be at their best to make sure your guests have the most enjoyable time possible.